TERMS AND CONDITIONS OF USE 

1. INTRODUCTION

This document (together with all the documents mentioned therein) establishes the conditions governing the use of this website (www.gyllgroup.com) and the purchase of products on it (hereinafter, the "Conditions" ), whatever the application, digital medium, medium or device through which it can be accessed. We kindly ask you to read these Conditions and our Privacy and Cookies Policy ("Privacy and Cookies Policy") carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Privacy and Cookies Policy, so if you do not agree with all the Conditions and with the Privacy Policy and Cookies, you should not use this web page. If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

2. OUR DATA

The sale of items through this website is carried out under the name GYLL Bolsos by JOYFUL SPAIN SL, a Spanish company with address at Calle Murias 26, 28947, Fuenlabrada (Madrid), with CIF B87239109 with telephone number 910 567 048 and email info@gyllgroup.com.

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:
i. Make use of this website only to make legally valid inquiries or orders.
ii. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
iii. Provide us with your email address, postal address and / or other contact information truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.

5. AVAILABILITY OF THE SERVICE

The articles offered through this website are only available for shipment to the Iberian Peninsula, the Balearic Islands and the Canary Islands. If you want to order from another country through this website, you can of course do so; however, please note that we only offer delivery to one of the GYLL Bolsos stores in Spain or to a shipping address in the territories mentioned above.

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation").

7. TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting the customer service, as well as exercising the right of rectification contemplated in our Privacy and Cookies Policy through info@gyllgroup.com.

This website shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, on the phone or at the aforementioned email address, to correct the error. 

8. AVAILABILITY OF THE PRODUCTS

All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.

9. DELIVERY

Before placing the order, you must select the delivery method that best suits your needs. Unless we have agreed otherwise, we will send you the order consisting of the products / s listed in each Shipping Confirmation without any undue delay and no later than 30 calendar days from the date of the Order Confirmation.

Please note that there are unforeseen or extraordinary circumstances that may affect the delivery date.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays, Sundays, or holidays.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

10. IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, we will try to find a safe place to drop it off. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery, please contact us to arrange delivery on another day.

In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

11. IMMEDIATE DELIVERY

In the case of having opted for the store delivery method, through our "Store Pickup" service, your order may be delivered to the store selected by you for said delivery before the deadlines indicated on our website. To this end, once the order has been prepared, we will contact you to inform you that it is available for collection. You can collect the order personally (for which you must present the order number and your ID) or designate another person to collect the order on your behalf, in which case, they must present the order number along with your ID (that is, the DNI of the designated person).

The sale of items through the "Collection in store" service, when the collection is carried out in GYLL Bolsos stores, will be carried out by JOYFUL SPAIN S.L. Spanish company with registered office at Calle Murias 26, 28947, Fuenlabrada (Madrid).

If you make a purchase through the "Store Pickup" service, these Conditions will also apply, without prejudice to any other regulations that may be applicable.

12. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (according to the definition contained in the previous clause), if this took place at a later time.

13. PRICE AND PAYMENT

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.

Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. A detailed description of the purchase process is available in the Buying Guide. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section.

You can use Visa, Mastercard, American Express, Maestro, Discover, Union Pay or bank transfer cards as a means of payment. Likewise, you can pay all or part of the price of your purchase with a discount voucher.

By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the rightful holder of the discount voucher.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

14. VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you can indicate to us at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in said format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.

In shipments to the Canary Islands, Ceuta and Melilla, the customer must bear the cost of customs clearance plus the cost of customs management charged by the transport company.

15. RETURN POLICY

15.1 Legal right to cancel the purchase Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify GYLL Bolsos, at the address, Calle Murias 26, 28947, Fuenlabrada (Madrid), through a letter by portal mail or by email to the address info@gyllgroup.com, your decision to withdraw from the contract through an unequivocal statement. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods.

You must return the products to us by courier to the address Calle Murias 26, 28947, Fuenlabrada (Madrid), without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which we communicate your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you the expenses we may incur.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Returns in store?

Orders cannot be returned to the store. Only orders made with a credit / debit card may be changed, for this the items for which you want to make the change must be equal to or greater than the items to be exchanged.

Exchanges

We do not offer online exchanges, however, you can exchange your item purchased online in the store if you are not satisfied. In order to make a change in store, you must take your item to one of our GYLL Bolsos stores in Spain within 30 calendar days of receipt, along with the invoice included in the shipping confirmation email as proof of the purchase made. Please check the following before returning it to the store.
-Print or download your tax invoice before visiting the store. We are not responsible for invoices that cannot be downloaded due to mobile network problems.
-Make sure the item has all tags attached and is in resalable condition.
-If you want to exchange an item that is worth more than the original item, you will have to pay the difference.
-If the item is out of stock, we will offer you the opportunity to proceed with a "like for like" exchange. This means that the item can be exchanged for a different item of the same value.

Items that have suffered modifications or have been customized cannot be changed. Changes may only be made if the product shows factory defects, for wich the corresponding purchase receipt must be provided.

15.2. Common provisions

You will not have the right to withdraw from the contract whose purpose is the supply of personalized items.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods. The refund will always be made in the same payment method that you used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us via email.

Keep in mind that, having delivered the order, in case of exercising the legal or contractual right of withdrawal, when you are the one who organizes the transport of the order, without therefore said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to GYLL Bolsos.

Likewise, remember that you will be responsible for the content of the return package. In the event that there is an error in the content of the return package that is not attributable to GYLL Bolsos, we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.

In any case, the rights and actions recognized by current legislation remain safe.

15.3 Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately via email providing the product data as well as the damage that suffers.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.

In any case, the rights recognized by current legislation remain safe.

16. GUARANTEES

If you contract as a consumer and user, we offer you guarantees on the products that we sell through this website, in the legally established terms for each type of product.

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily destined of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products is not in accordance with the contract, you must inform us by email.

The products we sell, especially handicrafts, can often have the characteristics of the natural materials used to make them. These characteristics, such as variations in grain, texture, knots and color, will not be considered as defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

17. LIABILITY AND DISCLAIMER OF LIABILITY

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

(i) loss of income or sales:

(ii) loss of business;

(iii) loss of profits or loss of contracts;

(iv) loss of anticipated savings;

(v) loss of data;

(vi) loss of management time or office hours

Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise in it.

18. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights over the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.

19. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to gain unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of the download of contents of the same or to which it redirects.

20. LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

21. WRITTEN COMMUNICATIONS

Applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

22. NOTIFICATIONS

The notifications that you send us must be sent via email. In accordance with the provisions of the previous clause and unless otherwise stipulated, we can send you communications either by e-mail.

It will be understood that the notifications have been received and have been correctly made at the same moment in which they are posted on our website, 24 hours after an email has been sent. To prove that the notification has been made, it will be sufficient to prove that the email was sent to the email address specified by the recipient.

23. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding both for you and for us, as well as for our respective successors, assignees and successors in title. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.

24. EVENTS BEYOND OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Force Majeure").

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

a. Strikes, lockouts or other industrial action.

b. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

d. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
and. Inability to use public or private telecommunication systems.

f. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

25. WAIVER

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of said contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions. in the Notifications section above.

26. PARTIAL NULLITY

If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

27. ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement existing between you and us in relation to their purpose and replace any other prior pact, agreement or promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions.

Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement had been made fraudulently) and the only action available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.

28. OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the modifications made, we recommend that you do not use our website.

29. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

30. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments, suggestions and queries through the email indicated in these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them via email.

Likewise, you can send your complaints and claims through our contact channels or email info@gyllgroup.com, which will be attended to by our customer service in the shortest possible time and, in any case, within the term legally established.

If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address info@gyllgroup.com in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. on consumer affairs accessible through the Internet address http://ec.europa.eu/consumers/odr/.

Last updated: 03/15/2021